In this course we will work with the objectives of this phase, which will monitor, monitor and guarantee the levels of commitment agreed through various processes, so that the service we have designed works correctly in the parameters ...
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Information about: ITIL 5: The exploitation of services
ITIL 5: The exploitation of services - Keep services up to date and respond to customer demands
The Exploitation service in the ITIL 2011 model will enhance the value modeled in the preceding stages of the cycle. It is, undoubtedly, another important phase at the time of the total deployment of the service and, therefore, requires as special attention as all the previous phases. In this course we will work with the objectives of this phase, which will monitor, monitor and guarantee the levels of commitment agreed through various processes, so that the service we have designed work correctly in the parameters and terms that we have established in the agreements of service level. You will also see what we can do when these levels do not comply with the agreements we have adopted for the service.
Discover the different subprocesses in ITIL
The first step is to discover the different subprocesses necessary to start up the operation of the service or services in which we are working and that this is done successfully and according to the plan foreseen in the previous phases.
Understand the purpose of this service 01:04
Manage operations in ITIL 01:06
Manage infrastructures 01:02
How ITIL manages the applications 01:18
Manage accesses with ITIL 02:37
Addressing the Service Desk 05:49
ITIL and event management 02:16
Manage incidents in ITIL 02:49
How to manage problems in ITIL 04:52
Management of requests 03:08
How ITIL manages the changes 03:30
Conclusions on the use of services
We will draw a series of conclusions on the use of services in ITIL, from the very role of the experts involved in the development to the tools that we will use to gain efficiency and improve automation.
The role of experts in exploitation 01:43
Automate ITIL to gain efficiency 01:28
Balance of the exploitation of services 01:28
Size: 213 MB
Formators: Carlos Burges
Content: 14 Videos
Duration: 34 min
Base Files: NOT Included
Date of publication: Mar 20, 2017
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|OS||Windows XP o superior|
|File Size||213 MB|
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