In this course we will work with the objectives of this phase, which will monitor, monitor and guarantee the levels of commitment agreed through various processes, so that the service we have designed works correctly in the parameters ...
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In this course we will work with the objectives of this phase, which will monitor, monitor and guarantee the levels of commitment through various processes, so that the service we have designed works on the parameters and deadlines that we have established.
The first step is to discover the subprocesses necessary to start the operation of the services we are working on and that this is done correctly.
Understand the purpose of this service 01:04
Manage operations in ITIL 01:06
Manage infrastructures 01:02
How ITIL manages the applications 01:18
Manage accesses with ITIL 02:37
Addressing the Service Desk 05:49
ITIL and event management 02:16
Manage incidents in ITIL 02:49
How to manage problems in ITIL 04:52
Management of requests 03:08
How ITIL manages the changes 03:30
We will draw a series of conclusions about the use of services in ITIL, including the tools that we will use to gain efficiency and improve automation.
The role of experts in exploitation 01:43
Automate ITIL to gain efficiency 01:28
Balance of the exploitation of services 01:28
Size: 213 MB
Formators: Carlos Burges
Content: 14 Videos
Duration: 34 min
Base Files: NOT Included
Date of publication: Mar 20, 2017
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