In this course you will work with the transition phases of the ITIL life cycle, as important as the previous phases, and deepen the management of temporal and resource constraints and respect the deadlines defined in the strategy phase.
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Information from: ITIL 4: The service transition
ITIL 4: The service transition - Build and implement agreed services
In this course you will work with the phases of transition of the ITIL life cycle, as important as the previous phases, and you will deepen in the management of temporary restrictions and resources in addition to respecting the deadlines defined in the strategy phase. The ITIL life cycle transition service will build the service according to the indications given by the design stage and is, therefore, an important phase that depends to a large extent on the work done in the previous phases. It will try to unite the components, test them and plan their deployment in an organized manner, so that, when it is launched, everything works according to the agreed levels of service.
Discover the ITIL subprocesses
A structured and comprehensive approach will take into account all the services of the transition elements to minimize additional work during the next phases of the ITIL lifecycle.
Understand the purpose of this service 00:46
Coordinate the transition in ITIL 01:09
Join the components and tests in ITIL 01:19
Plan the deployments in ITIL 02:31
Use a life start support with ITIL 02:43
Train users and support in ITIL 01:59
Manage the components database 02:35
Manage the DML database 03:30
Manage your knowledge within ITIL 03:20
Manage changes in ITIL
In this chapter we will know the different types of change and how to deal with minimization of risks to guarantee the Service Level Agreements for the services for which we are preparing this transition.
Make a standard change in ITIL 00:48
Proceed to an urgent change in ITIL 01:01
Make a normal change in ITIL 01:21
Make a change proposal in ITIL 00:53
Discover the models of change in ITIL 01:16
Improve the quality of the stage in ITIL 02:18
Size: 164 MB
Formators: Carlos Burges
Content: 15 Videos
Duration: 27 min
Base Files: NOT Included
Date of publication: Mar 17, 2017
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|OS||Windows XP o superior|
|File Size||164 MB|
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